We check manual uploads regularly during the day (UK time) so they are usually accepted the same day as your upload. Once it has been accepted, it will then sync within an hour.
If it does not appear on your event after 48 hours, you may have made a mistake on the upload form. The most common mistake is writing the duration incorrectly. Please use the format hh:mm:ss as shown on the form. If you are not sure why your activity has not been added, please contact us at firstname.lastname@example.org
If you have linked your RFTW profile with your Strava account, please DO NOT upload your activity manually as this will mean your distance will be added twice to your event (if you are taking part in an accumulation style event).
If you don't think your run has been synced automatically through Strava, please contact us at email@example.com and we will have a look first before you do a manual upload.
Note: We cannot take activities off your profile/event if they have been added twice.
Yes, we are now allowing treadmill runs to be synced directly from Strava and also allow manual uploads of treadmill runs with the uploaded image of the treadmill stats. Please do not cheat whilst using a treadmill such as hopping on and off as we are trying to motivate you to complete the full distance that you sign up for.
If you have not linked your Strava account during registration, you will see an orange bar at the top of your page. Please click the link and follow the instructions. Otherwise, you can go to your Profile Settings - Linked Accounts and click on Connect for Strava.
In order to accumulate donations from your family and friends, you will have to take note of your unique profile ID code. If you ask them to input this code, when prompted, during their donation, that donation will be added to your amount. You can share your unique profile ID code through social media so it is easy for everybody to help you raise as much money as possible.
If you are using the link with Strava: Normally, the link between the running apps is instantaneous, however occasionally it may take some time to link your activity from your chosen app to Strava and then again to RFTW. If the link has not been made within 24 hours due to any technological error, please contact us before uploading your activity manually at firstname.lastname@example.org.
If you have used the 'Add Run' feature: Please allow up to 48 hours for us to check your evidence and put it into the system to be added to your events. If, after 48 hours, your activity is not showing, this could be due to inputting the wrong distance or duration on the form so you can either try again or send us an email to find out.