Four Seasons - Summer

Jun, 1 2020 00:00 — Aug, 31 2020 23:59
Challenge

Frequently Asked Questions

How do I manually upload an activity?

Desktop version - If logged in, you will see 'Add Run' on the titlebar or on any event page. Click 'Add Run', fill in your activity information and upload a screenshot/image of the activity you are submitting.

Mobile version - Click the blue menu button in the top right of your screen and you will see 'Add Run'. Fill in the information and upload a screenshot/image of the activity you are submitting.

Once submitted, the RFTW team will check for any errors and accept/reject the submission. Please allow up to 48 hours for this in case of a back log of submissions. If you see that your distance has not been added to your event within 48 hours, please contact us to find out why at contact@runfortheworld.org.

How do I link my Strava account?

If you have not linked your Strava account during registration, you will see an orange bar at the top of your page. Please click the link and follow the instructions. Otherwise, you can go to your Profile Settings - Linked Accounts and click on Connect for Strava.

How do I know when my run has been synced?

If you have linked a Strava account, once you have finished and saved your run, your results should take less than an hour to show up on the website. You can view your result either on the event results table that you signed up for or on your 'My Events' page. Please don't worry if it does not appear immediately, however if it has not appeared within 24 hours, please contact us at contact@runfortheworld.org and we will try to find out why.

If you are uploading your run manually, please allow up to 48 hours for us to check and sync to your events. If you cannot see the added distance on your event after this time, please contact us.

If your run means that you have completed an event, you will receive an email to state that you have completed the event and your medal will be sent out soon after. If you do not receive this email when you think that you should have completed an event, please contact us.

Note: If you are using the automated syncing with Strava and you think an activity has not been added to your event, please do NOT add the run manually until you have contacted us. this may result in your distance being added two times and we are unable to remove distance from your event.

What is a virtual running event?

A virtual running event is a running event in which you sign up for online that can be run anywhere in the world at any time of day. We offer various styles of events that range from having a designated time period for completing your chosen running distance to completely open events that you can choose to complete at any time. You can either use a GPS running app, and more specifically, have a Strava account, to link your runs to RFTW or you can manually upload your activities using our 'Add Run' feature. See the 'How It Works' page for details.

What is the profile level?

Your profile level depends on how many events you have completed, much like earning XP points on a video game. The more events on RFTW that you sign up for and complete, the higher your level will become.

How do I submit my run?

There are two options for submitting runs.

1. You don’t need to! The great thing about RFTW is that it is all automated. As long as you have linked a Strava account to your profile here, your run will automatically get uploaded.

2. You can manually upload evidence of your run/walk from other GPS apps by using our 'Add Run' feature. Just fill out the information about your run, upload a screenshot/image of your GPS based activity and we will check it and sync it for you.

On your profile, you will see the events that you have entered with a little bar at the top stating whether you have completed it yet or not. If yours does not indicate completion within 48 hours or by the end of an event, please email us at contact@runfortheworld.org.

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