If you have linked a Strava account, once you have finished and saved your run, your results should take less than an hour to show up on the website. You can view your result either on the event results table that you signed up for or on your 'My Events' page. Please don't worry if it does not appear immediately, however if it has not appeared within 24 hours, please contact us at firstname.lastname@example.org and we will try to find out why.
If you are uploading your run manually, please allow up to 48 hours for us to check and sync to your events. If you cannot see the added distance on your event after this time, please contact us.
If your run means that you have completed an event, you will receive an email to state that you have completed the event and your medal will be sent out soon after. If you do not receive this email when you think that you should have completed an event, please contact us.
Note: If you are using the automated syncing with Strava and you think an activity has not been added to your event, please do NOT add the run manually until you have contacted us. this may result in your distance being added two times and we are unable to remove distance from your event.
This is for an extra competition. At RFTW, we would like to raise as much money for different charities as possible. We will provide extra prizes for those who accumulate the most money for each event.
A virtual running event is a running event in which you sign up for online that can be run anywhere in the world at any time of day. We offer various styles of events that range from having a designated time period for completing your chosen running distance to completely open events that you can choose to complete at any time. You can either use a GPS running app, and more specifically, have a Strava account, to link your runs to RFTW or you can manually upload your activities using our 'Add Run' feature. See the 'How It Works' page for details.
We have two medal dispatch days per week (usually Monday and Thursday) which means, for most events, you should receive your reward within one week of receiving your event completion email (UK). However, please allow up to 14 days in case of large numbers or disruptions with the postal service such as the Christmas period.
Yes, we are now allowing treadmill runs to be synced directly from Strava and also allow manual uploads of treadmill runs with the uploaded image of the treadmill stats. Please do not cheat whilst using a treadmill such as hopping on and off as we are trying to motivate you to complete the full distance that you sign up for.