RFTW links with directly with Strava so when your run/walk activity is saved onto a Strava account, it will automatically appear on RFTW within 30 minutes or so. Once you have your Strava account linked, there is nothing else for you to do and it will make virtual running so much easier! Just sit back and watch your distance get added to your active events.
You can also upload your runs/walks from other GPS apps manually with our 'Add Run' feature if you don't want to go through Strava. Simply click the 'Add Run' tab and fill in the information about your run and it will sync to your profile within 48 hours.
If you have not linked your Strava account during registration, you will see an orange bar at the top of your page. Please click the link and follow the instructions. Otherwise, you can go to your Profile Settings - Linked Accounts and click on Connect for Strava.
If you have linked a Strava account, once you have finished and saved your run, your results should take less than an hour to show up on the website. You can view your result either on the event results table that you signed up for or on your 'My Events' page. Please don't worry if it does not appear immediately, however if it has not appeared within 24 hours, please contact us at email@example.com and we will try to find out why.
If you are uploading your run manually, please allow up to 48 hours for us to check and sync to your events. If you cannot see the added distance on your event after this time, please contact us.
If your run means that you have completed an event, you will receive an email to state that you have completed the event and your medal will be sent out soon after. If you do not receive this email when you think that you should have completed an event, please contact us.
Note: If you are using the automated syncing with Strava and you think an activity has not been added to your event, please do NOT add the run manually until you have contacted us. this may result in your distance being added two times and we are unable to remove distance from your event.
A virtual running event is a running event in which you sign up for online that can be run anywhere in the world at any time of day. We offer various styles of events that range from having a designated time period for completing your chosen running distance to completely open events that you can choose to complete at any time. You can either use a GPS running app, and more specifically, have a Strava account, to link your runs to RFTW or you can manually upload your activities using our 'Add Run' feature. See the 'How It Works' page for details.
Your profile level depends on how many events you have completed, much like earning XP points on a video game. The more events on RFTW that you sign up for and complete, the higher your level will become.
We have two medal dispatch days per week (usually Monday and Thursday) which means, for most events, you should receive your reward within one week of receiving your event completion email (UK). However, please allow up to 14 days in case of large numbers or disruptions with the postal service such as the Christmas period.