Marks, Set, Go!

Open

Frequently Asked Questions

When will I receive my Open event reward?

We will check for any completed Open events twice per week (usually Mondays and Thursdays) ready to deliver the rewards the same day. Therefore, if you have completed an Open event, you should only need to wait a maximum of four days before the reward is sent out.

For the UK, we send via Royal Mail first class post so you should receive it only a day or two after that but please allow for up to 14 days in case of disruptions.

For Worldwide deliveries, we send via standard Air Mail. Please allow up to 28 days from completing your event to receive your medal.

How do Open events sync?

If you have entered several Open events, you cannot complete all of them with one run as that wouldn't be much fun! If you go for a run, that run will only sync to the first 'single run' Open event and first 'accumulation' Open event that you signed up for, leaving any others incomplete. Your run will still sync to any Challenge, Solo and Free events as normal. Once those first events have been complete, your next runs will automatically sync to the next Open event that you signed up for and so on.

What is an Open event?

The only difference between an Open event and normal events is that you can sign up and run it at any time you wish. There is no timeframe to complete your run/s inside so you can do it whenever you feel like it. Please check the individual event page for the rules of completion.

When do the donations go to the charity?

For the events that are raising money for our partnered charities, we will send the money to them at the end of each quarter (April, July, October, January). This will include all of the money raised during that three month period.

For the non-partnered charity events, we will send the money raised to the chosen charity within a week after the completion of the event.

What is the donations leaderboard for?

This is for an extra competition. At RFTW, we would like to raise as much money for different charities as possible. We will provide extra prizes for those who accumulate the most money for each event.

Why isn't my event showing as completed?

If you are using the link with Strava: Normally, the link between the running apps is instantaneous, however occasionally it may take some time to link your activity from your chosen app to Strava and then again to RFTW. If the link has not been made within 24 hours due to any technological error, please contact us before uploading your activity manually at contact@runfortheworld.org.

If you have used the 'Add Run' feature: Please allow up to 48 hours for us to check your evidence and put it into the system to be added to your events. If, after 48 hours, your activity is not showing, this could be due to inputting the wrong distance or duration on the form so you can either try again or send us an email to find out.

How do I view my ranking?

You will be able to see every participant's results once they have completed their run. At the end of the event dates, no more runs will be added so this will be the final results table. You can then use the filters to view by sex, location, age and running distance.

Do I have to run?

No, you don’t have to run but you must track your activity as either a 'run' or 'walk' on your GPS app or use a treadmill. You can also walk/hike/skip/jump if you want to. However, you cannot cycle or track your run on a motorbike/car. We will pick out anomalies from the speed of the run and we will not allow that user to get the prize. Remember, you are only cheating yourself.