The ReRun part III

Nov, 27 2020 00:00 — Nov, 29 2020 23:59
Free

Frequently Asked Questions

Where do you deliver?

We now deliver worldwide!

We use second class Royal Mail delivery for within the United Kingdom and standard Air Mail for international deliveries.

Delivery is included in the price for UK addresses however there is an extra delivery fee when you reach the payment page for Worldwide shipping.

For the UK, please allow up to 7 days from receiving your dispatch email to receive your medal (or more depending on time of the year / other circumstances)

For outside the UK, please allow up to 21 days from receiving your dispatch email.

Can I run on a treadmill?

Yes, we are now allowing treadmill runs to be synced directly from Strava and also allow manual uploads of treadmill runs with the uploaded image of the treadmill stats. Please do not cheat whilst using a treadmill such as hopping on and off as we are trying to motivate you to complete the full distance that you sign up for.

Do I need a Strava account?

RFTW links with directly with Strava so when your run/walk activity is saved onto a Strava account, it will automatically appear on RFTW within 30 minutes or so. Once you have your Strava account linked, there is nothing else for you to do and it will make virtual running so much easier! Just sit back and watch your distance get added to your active events.

You can also upload your runs/walks from other GPS apps manually with our 'Add Run' feature if you don't want to go through Strava. Simply click the 'Add Run' tab and fill in the information about your run and it will sync to your profile within 48 hours.

How do I link my Strava account?

If you have not linked your Strava account during registration, you will see an orange bar at the top of your page. Please click the link and follow the instructions. Otherwise, you can go to your Profile Settings - Linked Accounts and click on Connect for Strava.

Why isn't my event showing as completed?

If you are using the link with Strava: Normally, the link between the running apps is instantaneous, however occasionally it may take some time to link your activity from your chosen app to Strava and then again to RFTW. If the link has not been made within 24 hours due to any technological error, please contact us before uploading your activity manually at contact@runfortheworld.org.

If you have used the 'Add Run' feature: Please allow up to 48 hours for us to check your evidence and put it into the system to be added to your events. If, after 48 hours, your activity is not showing, this could be due to inputting the wrong distance or duration on the form so you can either try again or send us an email to find out.

Is a step tracker allowed?

No. Step trackers are not an accurate tracker of distance. As much as we would live you to exercise as much as possible, as the distance is not accurate, we can't put a step tracker activity on the same leaderboard as fully tracked activities.

How do I submit my run?

There are two options for submitting runs.

1. You don’t need to! The great thing about RFTW is that it is all automated. As long as you have linked a Strava account to your profile here, your run will automatically get uploaded.

2. You can manually upload evidence of your run/walk from other GPS apps by using our 'Add Run' feature. Just fill out the information about your run, upload a screenshot/image of your GPS based activity and we will check it and sync it for you.

On your profile, you will see the events that you have entered with a little bar at the top stating whether you have completed it yet or not. If yours does not indicate completion within 48 hours or by the end of an event, please email us at contact@runfortheworld.org.