As our system rounds the distances to the nearest 100m, this most likely means that you are just under the target distance. For example, if you chose to accumulate 100km and have synced 99.96km, this will show up as 100km on your profile. Try adding another 100m+ run and if it still doesn't change to 'Complete' please email us at firstname.lastname@example.org
We check manual uploads regularly during the day (UK time) so they are usually accepted the same day as your upload. Once it has been accepted, it will then sync within an hour.
If it does not appear on your event after 48 hours, you may have made a mistake on the upload form. The most common mistake is writing the duration incorrectly. Please use the format hh:mm:ss as shown on the form. If you are not sure why your activity has not been added, please contact us at email@example.com
If you have linked your RFTW profile with your Strava account, please DO NOT upload your activity manually as this will mean your distance will be added twice to your event (if you are taking part in an accumulation style event).
If you don't think your run has been synced automatically through Strava, please contact us at firstname.lastname@example.org and we will have a look first before you do a manual upload.
Note: We cannot take activities off your profile/event if they have been added twice.
We will check for any completed Open events twice per week (usually Mondays and Thursdays) ready to deliver the rewards the same day. Therefore, if you have completed an Open event, you should only need to wait a maximum of four days before the reward is sent out.
For the UK, we send via Royal Mail first class post so you should receive it only a day or two after that but please allow for up to 14 days in case of disruptions.
For Worldwide deliveries, we send via standard Air Mail. Please allow up to 28 days from completing your event to receive your medal.
If you have entered several Open events, you cannot complete all of them with one run as that wouldn't be much fun! If you go for a run, that run will only sync to the first 'single run' Open event and first 'accumulation' Open event that you signed up for, leaving any others incomplete. Your run will still sync to any Challenge, Solo and Free events as normal. Once those first events have been complete, your next runs will automatically sync to the next Open event that you signed up for and so on.
The only difference between an Open event and normal events is that you can sign up and run it at any time you wish. There is no timeframe to complete your run/s inside so you can do it whenever you feel like it. Please check the individual event page for the rules of completion.