Teachers' Day

Oct, 1 2021 00:00 — Oct, 31 2021 23:59
Solo

Frequently Asked Questions

When will my manual upload appear on my events?

We check manual uploads regularly during the day (UK time) so they are usually accepted the same day as your upload. Once it has been accepted, it will then sync within an hour.

If it does not appear on your event after 48 hours, you may have made a mistake on the upload form. The most common mistake is writing the duration incorrectly. Please use the format hh:mm:ss as shown on the form. If you are not sure why your activity has not been added, please contact us at contact@runfortheworld.org

Where do you deliver?

We now deliver worldwide!

We use second class Royal Mail delivery for within the United Kingdom and standard Air Mail for international deliveries.

Delivery is included in the price for UK addresses however there is an extra delivery fee when you reach the payment page for Worldwide shipping.

For the UK, please allow up to 7 days from receiving your dispatch email to receive your medal (or more depending on time of the year / other circumstances)

For outside the UK, please allow up to 21 days from receiving your dispatch email.

How do I manually upload an activity?

Desktop version - If logged in, you will see 'Add Run' on the titlebar or on any event page. Click 'Add Run', fill in your activity information and upload a screenshot/image of the activity you are submitting.

Mobile version - Click the blue menu button in the top right of your screen and you will see 'Add Run'. Fill in the information and upload a screenshot/image of the activity you are submitting.

Once submitted, the RFTW team will check for any errors and accept/reject the submission. Please allow up to 48 hours for this in case of a back log of submissions. If you see that your distance has not been added to your event within 48 hours, please contact us to find out why at contact@runfortheworld.org.

I can't get a GPS signal, will it work?

If you can't get a GPS signal for your activity app, don't worry. You can upload your activity manually by clicking 'Add Run', filling in the details and uploading the image of your run.

How do I link my Strava account?

If you have not linked your Strava account during registration, you will see an orange bar at the top of your page. Please click the link and follow the instructions. Otherwise, you can go to your Profile Settings - Linked Accounts and click on Connect for Strava.

How does the leaderboard provide the results?

Once you have completed your run, the leaderboard will order you from your pace taking only into account the pace up to the distance you chose. This is based on the pace recorded from your GPS app. If there are any results with a pace that is not realistic, those participants will be removed. You can filter the results by sex, age, location and distance.

What is the profile level?

Your profile level depends on how many events you have completed, much like earning XP points on a video game. The more events on RFTW that you sign up for and complete, the higher your level will become.

How will I know if I have won a lucky draw prize?

The lucky draw winners will receive an email within five days of the end of the event and the prizes will be delivered shortly after.