We check manual uploads regularly during the day (UK time) so they are usually accepted the same day as your upload. Once it has been accepted, it will then sync within an hour.
If it does not appear on your event after 48 hours, you may have made a mistake on the upload form. The most common mistake is writing the duration incorrectly. Please use the format hh:mm:ss as shown on the form. If you are not sure why your activity has not been added, please contact us at firstname.lastname@example.org
Desktop version - If logged in, you will see 'Add Run' on the titlebar or on any event page. Click 'Add Run', fill in your activity information and upload a screenshot/image of the activity you are submitting.
Mobile version - Click the blue menu button in the top right of your screen and you will see 'Add Run'. Fill in the information and upload a screenshot/image of the activity you are submitting.
Once submitted, the RFTW team will check for any errors and accept/reject the submission. Please allow up to 48 hours for this in case of a back log of submissions. If you see that your distance has not been added to your event within 48 hours, please contact us to find out why at email@example.com.
Yes, we are now allowing treadmill runs to be synced directly from Strava and also allow manual uploads of treadmill runs with the uploaded image of the treadmill stats. Please do not cheat whilst using a treadmill such as hopping on and off as we are trying to motivate you to complete the full distance that you sign up for.
RFTW links with directly with Strava so when your run/walk activity is saved onto a Strava account, it will automatically appear on RFTW within 30 minutes or so. Once you have your Strava account linked, there is nothing else for you to do and it will make virtual running so much easier! Just sit back and watch your distance get added to your active events.
You can also upload your runs/walks from other GPS apps manually with our 'Add Run' feature if you don't want to go through Strava. Simply click the 'Add Run' tab and fill in the information about your run and it will sync to your profile within 48 hours.
If you have linked a Strava account, once you have finished and saved your run, your results should take less than an hour to show up on the website. You can view your result either on the event results table that you signed up for or on your 'My Events' page. Please don't worry if it does not appear immediately, however if it has not appeared within 24 hours, please contact us at firstname.lastname@example.org and we will try to find out why.
If you are uploading your run manually, please allow up to 48 hours for us to check and sync to your events. If you cannot see the added distance on your event after this time, please contact us.
If your run means that you have completed an event, you will receive an email to state that you have completed the event and your medal will be sent out soon after. If you do not receive this email when you think that you should have completed an event, please contact us.
Note: If you are using the automated syncing with Strava and you think an activity has not been added to your event, please do NOT add the run manually until you have contacted us. this may result in your distance being added two times and we are unable to remove distance from your event.
A virtual running event is a running event in which you sign up for online that can be run anywhere in the world at any time of day. We offer various styles of events that range from having a designated time period for completing your chosen running distance to completely open events that you can choose to complete at any time. You can either use a GPS running app, and more specifically, have a Strava account, to link your runs to RFTW or you can manually upload your activities using our 'Add Run' feature. See the 'How It Works' page for details.