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Jun, 21 2021 00:00 — Jul, 22 2021 23:59
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Frequently Asked Questions

When will my manual upload appear on my events?

We check manual uploads regularly during the day (UK time) so they are usually accepted the same day as your upload. Once it has been accepted, it will then sync within an hour.

If it does not appear on your event after 48 hours, you may have made a mistake on the upload form. The most common mistake is writing the duration incorrectly. Please use the format hh:mm:ss as shown on the form. If you are not sure why your activity has not been added, please contact us at contact@runfortheworld.org

Where do you deliver?

We now deliver worldwide!

We use second class Royal Mail delivery for within the United Kingdom and standard Air Mail for international deliveries.

Delivery is included in the price for UK addresses however there is an extra delivery fee when you reach the payment page for Worldwide shipping.

For the UK, please allow up to 7 days from receiving your dispatch email to receive your medal (or more depending on time of the year / other circumstances)

For outside the UK, please allow up to 21 days from receiving your dispatch email.

Can I run on a treadmill?

Yes, we are now allowing treadmill runs to be synced directly from Strava and also allow manual uploads of treadmill runs with the uploaded image of the treadmill stats. Please do not cheat whilst using a treadmill such as hopping on and off as we are trying to motivate you to complete the full distance that you sign up for.

How do I link my Strava account?

If you have not linked your Strava account during registration, you will see an orange bar at the top of your page. Please click the link and follow the instructions. Otherwise, you can go to your Profile Settings - Linked Accounts and click on Connect for Strava.

What is the profile level?

Your profile level depends on how many events you have completed, much like earning XP points on a video game. The more events on RFTW that you sign up for and complete, the higher your level will become.

How will I know if I have won a lucky draw prize?

The lucky draw winners will receive an email within five days of the end of the event and the prizes will be delivered shortly after.

Which running apps can I use?

If you would like to have the automated syncing of your activities, you can use any GPS tracking app that can link to Strava. You will need a Strava account to be able to link to RFTW, however you don’t actually need to use the Strava app if you have another, preferred app, linked to it. For example, I use a Garmin watch and I have created a Strava account which I have linked to my Garmin Connect app. This means when I run using my Garmin watch, my run will be recorded on my watch, transferred to the app then linked to my Strava account which in turn links to RFTW. For more information, please see the ‘How It Works’ page.

For uploading your runs manually, you can use any GPS based app so your upload will show distance and time correctly (Garmin, Endomondo, Nike, Apple Watch etc).