Zodiac Leo

Jul, 23 2021 00:00 — Aug, 22 2021 23:59
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Frequently Asked Questions

When will my manual upload appear on my events?

We check manual uploads regularly during the day (UK time) so they are usually accepted the same day as your upload. Once it has been accepted, it will then sync within an hour.

If it does not appear on your event after 48 hours, you may have made a mistake on the upload form. The most common mistake is writing the duration incorrectly. Please use the format hh:mm:ss as shown on the form. If you are not sure why your activity has not been added, please contact us at contact@runfortheworld.org

Do I need to manually upload an activity?

If you have linked your RFTW profile with your Strava account, please DO NOT upload your activity manually as this will mean your distance will be added twice to your event (if you are taking part in an accumulation style event).

If you don't think your run has been synced automatically through Strava, please contact us at contact@runfortheworld.org and we will have a look first before you do a manual upload.

Note: We cannot take activities off your profile/event if they have been added twice.

Can I run on a treadmill?

Yes, we are now allowing treadmill runs to be synced directly from Strava and also allow manual uploads of treadmill runs with the uploaded image of the treadmill stats. Please do not cheat whilst using a treadmill such as hopping on and off as we are trying to motivate you to complete the full distance that you sign up for.

How do I link my Strava account?

If you have not linked your Strava account during registration, you will see an orange bar at the top of your page. Please click the link and follow the instructions. Otherwise, you can go to your Profile Settings - Linked Accounts and click on Connect for Strava.

Why isn't my event showing as completed?

If you are using the link with Strava: Normally, the link between the running apps is instantaneous, however occasionally it may take some time to link your activity from your chosen app to Strava and then again to RFTW. If the link has not been made within 24 hours due to any technological error, please contact us before uploading your activity manually at contact@runfortheworld.org.

If you have used the 'Add Run' feature: Please allow up to 48 hours for us to check your evidence and put it into the system to be added to your events. If, after 48 hours, your activity is not showing, this could be due to inputting the wrong distance or duration on the form so you can either try again or send us an email to find out.

What is the profile level?

Your profile level depends on how many events you have completed, much like earning XP points on a video game. The more events on RFTW that you sign up for and complete, the higher your level will become.

Do I have to run?

No, you don’t have to run but you must track your activity as either a 'run' or 'walk' on your GPS app or use a treadmill. You can also walk/hike/skip/jump if you want to. However, you cannot cycle or track your run on a motorbike/car. We will pick out anomalies from the speed of the run and we will not allow that user to get the prize. Remember, you are only cheating yourself.